Last updated August 22, 2026

Refund Policy

We want the first purchase to be low risk, while keeping usage-based hosted compute fair.

First subscription purchase

You may request a refund within 14 days of your first Deskfolk Hosted purchase if the account has used fewer than five hosted seat-hours. Approved refunds return the subscription payment through Paddle to the original payment method.

Renewals

For an accidental renewal, contact us within seven days. We can refund that renewal when no hosted seat-hours were used after it renewed. Otherwise, you may cancel future renewal through the Paddle customer portal and keep access through the current paid period.

Service failures and legal rights

If Deskfolk Hosted was materially unavailable or applicable consumer law provides stronger rights, contact us. This policy does not limit mandatory statutory rights. Paddle, our merchant of record, may process the refund and may ask for information needed to prevent fraud.

Request a refund

Email billing@deskfolk.app from the address on your Deskfolk account. Include the Paddle transaction or invoice number and a short reason for the request. We aim to respond within three business days.